FAQ'S

Q – How can I apply / submit an application for this unit?

A – You may apply online under Available Rentals > Select the Rental Property and Unit > Click on “Apply Now”.

Q – I’m trying to register for a showing but there’s no availability? 

A – Our showing schedule updates every Saturday by 5:00 PM. Please check back to see the updated availability.

Q – I’m not on island. Can I do a virtual showing? 

A – Unfortunately we are no longer conducting virtual showings. In-person showings are required for applications to be processed.

Q – Is there an application fee? 

A – Yes, there is a $30.00 application fee per applicant.

Q – Can I apply by myself or do all occupants need to submit an application?

A – We require all occupants over 18 years who will be residing in the unit to submit an application including all required documents.

Q – What documents do I need to submit in addition to the application?

A – The following is needed to complete an online application:

  • Copy of Photo ID
  • 1 Month Proof of Income (Most recent Pay Stubs).
  • Bank Statement showing available balance (Most Recent)

The above instructions are a summary ONLY and subject to change without notice. Complete application instructions may be found online in the application itself.

Q – I’m relocating to Honolulu / Obtaining new employment. What do I need?

A – Please provide a signed letter of employment (on company letter head) from your new employer. The letter will need to include your employment start date, pay rate, and position (full time, part time, etc.)

Q – How long does it take for an application to be approved once I submit it?

A – It takes approximately 3-5 business days once a fully completed application is received. If you do not hear back from us within 5 business days, the application has NOT been approved.

Q – When is the unit available? When is the earliest I can move in?

A – Unless otherwise stated, the unit is available immediately for move-in upon approval of an application.

Q – How long can I hold an apartment before I start my lease?
A – Unless otherwise stated, all units are available for immediate occupancy. Our normal policy is to start the rental agreement within 3-5 days after an application is approved.

Q – What is the “1st Month Special”?

A – It is a reduced rental rate for the first 30 days of occupancy. We will prorate the 2nd month of rent after the first 30 days.

Q – What is the “Building Service Fee” and what does that cover?

A – The Building Service Fee covers general expenses associated with the unit. In most cases, it covers the following: Water, Sewer, Trash. The tenant will be responsible to pay for Electricity, Cable, Phone, Internet, etc.

Q – Is Parking Available?

A – For certain properties, we have available parking stalls. If there is not a stall currently available you may request to be put on a waiting list for the next available stall.

Q – What is the Lease Term? Can I sign a shorter lease term. 

A – Our lease terms are a minimum of 6 months.

Q – Are pets allowed?
A – Yes, for most of our properties we allow pets for an additional fee. There are certain breed and weight restrictions.

Q – Will you be making any renovations and / or cleaning the unit?

A – The unit is being rented in “AS-IS” condition, meaning we will not be performing any renovations. However, we will ensure the unit has been professionally cleaned prior to move-in.

Q – I see there are some things in the unit that need fixing. Do you handle that?

A – Yes! If there are repairs we missed we will address them appropriately.

Q – Can I put in my own Washer / Dryer? 

A – No, we do not allow individual washer / dyers in the units.

Q – Do you accept Section 8 or Subsidized Housing? 

A – Yes, Section 8 or Subsidized Housing applicants are more than welcome to apply.